Customer support
Ordering, delivery, and doorstep answers.
Try self-serve options below. For live order or delivery issues, email support with your order number.
Fastest path
Include your order number for fastest help.
Use your order number plus ZIP or phone last 4.
Check whether your address is currently in range.
First-order offers and code validation.
Customer-facing delivery rules.
Massachusetts cannabis law and how licensed delivery works.
Steps from address check to doorstep delivery.
Contact support
For order issues, delivery questions, or refunds, email support with your order number.
contact@jalenbuilds.comResponse within a few hours during 8 AM-9 PM. For urgent issues, put the order number in the subject line.
Customer support for CommerceOS
Retailer or business inquiry?
Partnering with CommerceOS, claiming a directory listing, or asking about the API? Start with the retailer team.
Contact retailer teamFAQ
How do I track my order?
Use Track Order in the header, or open the link from your confirmation email/SMS. Track with order number plus ZIP or phone last 4.
What are delivery hours?
We deliver 8:00 AM to 9:00 PM in approved areas. Residential addresses only per Massachusetts regulations.
Do I need to show ID?
Yes. The approved launch flow requires a 21+ customer at the residence with a matching valid government-issued photo ID. No ID upload is required before checkout in the approved launch flow.
What if delivery fails?
You will receive a status update via SMS or email. Contact support with your order number for rescheduling or refund options. We respond within 2 hours during operating hours (8 AM-9 PM).
How do promo and referral codes work?
Enter codes at checkout. Eligibility depends on offer rules, minimums, and the participating retailer.